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How We Handle Your Account Information

We collect what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep your sessions secure across devices. This policy explains what we gather, how we use it, and the choices you have around your data.

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9xbet How We Handle Your Account Information
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt your password and payment details using industry-standard SSL. Session tokens expire after a period of inactivity so no one can reuse an old login. We separate payment-processor data from gameplay logs so your bKash or Nagad transaction history stays private. When you close your account, we archive betting records for regulatory compliance and delete marketing preferences within the timeframe our retention schedule allows.

Data Collection

We gather your mobile number, email, device type and IP address when you register. We log deposit amounts and payment-method choice when you add chips via bKash, Nagad or Rocket so we can match incoming transfers to your account.

Cookies and Tracking

We use session cookies to keep you logged in and preference cookies to remember your language setting. Analytics cookies help us see which game categories get the most traffic so we know where to add new titles.

Account Security

We hash your password so even our systems cannot read it in plain text. We monitor login locations and flag unusual device changes that might signal account sharing or unauthorized access.

Your Rights

You can request a copy of the data we hold, ask us to correct outdated contact details, or close your account and request deletion.

POLICY QUESTIONS

How to Reach Us About Privacy

If you have questions about what data we hold, want to update your contact details, or need to request deletion after closing your account, our support team handles privacy queries the same way we handle account questions. Reach us through live chat during active hours, send an email with your registered mobile number, or use the contact form inside your account dashboard.

Team online

Live Chat

Open the chat widget from any page when you are logged in. Privacy requests are routed to the team that manages account data so you get a clear answer about what we store and how long we keep it.

Email Support

Send your question to our support address and include the mobile number you registered with so we can verify your identity before discussing account details. We reply within one business day for most privacy queries.

Account Dashboard

Use the contact form under settings to submit a data request or ask about retention periods. The form links your message to your account automatically so we know which records you are asking about.

Common Questions About Data and Privacy

We collect your mobile number, email address, date of birth for age verification, and device details like browser type and IP address. When you deposit via bKash, Nagad or Rocket, we record the payment method and amount to credit your account.

We share transaction details with payment processors to complete your deposit or withdrawal. We do not sell your data to advertisers or marketing platforms. If regulators request records for compliance audits, we provide only what the applicable law requires.

We archive betting and transaction logs for the period required under financial and gaming regulations, typically several years. Marketing preferences and session cookies are deleted sooner. When you close your account, contact support to ask about specific retention periods for each data type.

Yes. Contact support with your registered mobile number and ask for a data export. We will send a file containing your account details, deposit history, and communication logs within a reasonable timeframe, usually a few business days.

We use session cookies to keep you logged in and preference cookies to save your language choice. Analytics cookies track which games you open so we can improve the lobby layout. You can disable non-essential cookies in your browser settings without losing core account functions.

Change your password immediately from the account settings page. Contact support through live chat or email and describe the activity you saw. We will review recent logins, lock the account if needed, and help you secure it with a new OTP verification step.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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